Orders

• Account and login issues
• Chat opening hours
• I received the wrong product. What am I to do?
• How can I track my order?
• How is my payment details and data secured?
• What are the consumer rights?

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Returns

• Can I return a package in your physical stores?
• How long does it take before the money is in my account when I have returned an item?
• I am missing an item from my order. What am I to do?
• How do I exchange or return an item?
• Do I have to pay shipping if I want to return an item?

Shipping

• I have ordered an item, but lack a tracking number. What do I do?
• Can I have the item delivered home?
• How long does the delivery take?
• What does shipping cost?